Privacy Policy
Last Updated: [9/26/2025]
VTechAi respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our services, including our website https://app.shiney.ai and our AI-powered solutions
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our Services:
User Inputs & Conversations – text, queries, and interactions you provide to our AI systems.
Contact Information – name, email address, and related details when you communicate with us or sign up for Services.
Payment Information – billing details processed securely through our payment partners.
Technical Data – basic analytics and usage information to improve performance and user experience.
2. How We Use Your Information
We process your information for the following purposes:
To provide, operate, and improve our AI Services.
To enhance and refine AI model performance.
To respond to inquiries and provide customer support.
To process transactions and maintain accounts.
For compliance with legal obligations.
For marketing and communications (with the option to opt-out).
3. Third-Party Services
We partner with trusted third parties to deliver our Services:
Hosting & AI Providers – OpenAI, Grok, and related service providers.
Communications – Twilio (messaging and communication services).
Payment Processing – secure third-party payment processors (e.g., Stripe, PayPal if applicable).
These third parties may have access to data as needed to perform their services but are contractually obligated to protect it.
4. Data Retention
We retain personal data until account deletion or as long as necessary to comply with legal obligations. Upon account deletion, associated data is removed from our active systems.
5. User Rights
Depending on your jurisdiction (including GDPR and CCPA protections), you may have the right to:
Request access to the personal data we hold about you.
Request deletion of your personal data.
Opt-out of marketing communications.
To exercise these rights, contact us at [email protected].
6. Security Measures
We take reasonable steps to safeguard your information, including:
Encryption of sensitive data in transit and at rest.
Secure servers and restricted access to authorized personnel only.
7. International Data Transfers
We do not transfer personal data internationally. All data is stored and processed within the United States.
8. AI Data Handling
Use of Conversations: User inputs and conversations may be used internally to improve AI functionality.
Third-Party AI Providers: Some interactions are processed through providers like OpenAI, which may use data for their own model improvement per their policies.
Automated Decisions: VTechAi does not use automated decision-making that produces legal or significant effects on users.
9. Children’s Privacy
Our Services are not directed to individuals under 13 (or the age of majority in your jurisdiction), and we do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the latest revision. Continued use of our Services indicates acceptance of changes.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, you may contact us at:
VTechAi
12611 Eagles Nest Dr.
Washington, USA
Email: [email protected]
